Stop treating the symptoms. Find the real problem.
Missed targets, growing backlogs, frustrated teams and inconsistent customer outcomes are usually symptoms. The real problem often sits deeper in how work, decisions and accountability move through the operation.
If you only fix what is visible, the same problems keep coming back.
When it fits
You might know that something is not working without knowing exactly what the problem is. Performance may be inconsistent, backlogs may be growing, customers may be feeling the impact, or your teams may simply be working harder to achieve less. Different people will see different causes, and previous fixes may only have moved the pressure elsewhere. An Operational Diagnostic fits when the symptoms are visible, but the real cause is not.
What we do
We follow work as it actually happens, not simply as the process says it should. We speak with your teams, review the available data and trace the movement of work through systems, decisions and handovers. This allows us to separate individual symptoms from the issues connecting them and identify where progress slows, responsibility becomes unclear or problems repeatedly return.
What you get
At the end of the diagnostic, you receive a clear, practical report setting out what we found, the evidence behind it and why the problem is happening. It connects the visible symptoms to their root causes, explains the impact on customers, teams and performance, and identifies where change will make the greatest difference. The report concludes with prioritised recommendations and a sequenced action plan, so it can guide decisions and delivery rather than simply record observations.
From £2,250 + VAT
A standard Operational Diagnostic includes three consultancy days delivered over two weeks. This covers the initial review, stakeholder discussions, analysis, diagnostic report and findings session. Larger or more complex operations are scoped and priced before work begins.