Who we are
DeaconOps Ltd is an operational consultancy registered in Scotland (company number SC898175). For the purposes of UK data protection law, DeaconOps Ltd is the controller of personal information described in this policy.
You can contact us at [email protected].
Information we collect
We may collect information you give us when you contact DeaconOps, enquire about our services or work with us. This may include your name, work email address, company, job or business details, the contents of your enquiry and subsequent correspondence.
Our website contact form asks for your name and work email, with company and enquiry details optional. We may also receive technical and usage information when you access the website, including information generated by our hosting services and, where you consent to analytics, Google Analytics.
How we use your information
We use personal information to respond to enquiries, discuss and provide our services, manage business relationships, administer agreements, keep appropriate business records, protect our website and business, understand and improve website performance, and meet legal or regulatory obligations.
Depending on the circumstances, our lawful basis will normally be taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, our legitimate interests in operating and developing DeaconOps and maintaining professional relationships, or consent where we ask for it.
We do not sell personal information.
Website analytics
We use Google Analytics to understand how visitors use deaconops.com. Google Analytics can process information about your visit and interactions with the website. Analytics storage is denied by default and we ask you whether you want to allow analytics before enabling analytics storage on your device.
We use this information to measure and improve the website. We do not use Google Analytics on this site for advertising. You can reject analytics without affecting your access to the website and can change your choice through our Cookie Policy.
How long we keep it
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements. Retention periods therefore vary depending on whether information relates to an enquiry, an active or former client relationship, website analytics, or a legal or business record.
When information is no longer required, we will delete it or anonymise it where appropriate.
Your rights
Depending on the circumstances, UK data protection law gives you rights over your personal information. These can include the rights to access and correct your information, ask for deletion or restriction, object to certain processing, receive certain information in a portable format and withdraw consent where processing relies on consent.
You also have the right to complain to the Information Commissioner's Office if you are concerned about how your information has been handled. We would welcome the opportunity to address your concern first.
Contact us
For a privacy question or to exercise a data protection right, email [email protected]. We may need to verify your identity before responding to a rights request.
We may update this policy as our services, website or legal obligations change. The latest version will always be published on this page.